Full refunds or exchanges will be made to any customer who presents the merchandise within 30 days of purchase in its original condition.  You must pay for return shipping for a refund or exchange due to anything other than a defect.

If an item is defective, please notify us at, and we will strive to make it right. 

Refunds on credit card purchases will be made to the credit card account used for the purchase.

All sales are final on special ordered, personalized and engraved merchandise and on jewelry that has been sized or altered in length.

For website and telephone orders, the Packing Slip or a copy of the E-mail Order Confirmation can be used in place of the sales receipt.

Items should be returned to:

Nalu Island Jewelry & Gifts
Attention: Customer Service
77-6425 Kuakini Hwy Ste C2 PMB 60
Kailua Kona, Hawaii 96740

If you are able to visit our store at the Sheraton Kona Resort & Spa on the Big Island of Hawaii, your refund or exchange can also be processed there in keeping with the policy requirements shown above.

If you have any questions, please call our Customer Service department at 1-877-324-1454.